Switching On A Passion For Service
In an overly-commoditised ICT services and solutions market, EOH Network Solutions stands out from the rest thanks to a passion for switched ON service and an unwavering commitment to total customer satisfaction and support. When we say ‘customer-centric’ we really mean it.
In the age of automation and remote support, our clients appreciate service with the human touch. To deliver next-level quality service, we believe in three solid building blocks:
1. Direct communication:
We are always transparent, unbiased and completely vendor/service agnostic. We believe in open, honest two-way conversations with our clients.
2. Complete visibility:
We give clients total network asset visibility with See Suite, giving them the same view of their organisation as we see it, through detailed weather-mapping to demystify network performance and maintenance.
3. Defined accountability:
We tailor escalation paths based on client needs and specifications, to eliminate finger-pointing and ensure network uptime, delivering managed services that actually support the business.
We’ve got local ability, and we’re backed by the global reach of EOH.
As part of the largest technology provider in Africa, we have a national footprint built on the EOH Next Generation Network. We play an integral part in the EOH drive to connect the rest of Africa to bring the world closer, in line with our commitment to being an ethical force for good by providing the technology, knowledge, skills and organisational ability that is required to develop and grow the markets we service.
Technology is the enabler, but it is our people that make the difference. As such, we embody the EOH mindset of getting it right the first time, and we work hard to maintain the personal touch with our clients, delivering global expertise and face-to-face support.