Connect the Call Centre

In the digital age, the empowered customer is driving change. Businesses live or die by customer experience, and today’s customer is more demanding than ever.

Organisations have come to the realisation that the only way to improve customer service and achieve customer loyalty is to actually become customer-centric.  Right now, customer service is hard work, but it doesn’t have to be. By enabling the business with a purpose-built Mitel customer experience platform, we provide technology to business users that supports growth and flexibility while offering the convenience of an all-in-one solution built to amplify the benefits of IP telephony.

Thankfully, creating a satisfying, engaging customer experience isn’t as difficult as it sounds, and with a contact centre built solidly on our customer experience platform, organisations can choose their solution elements without having to reinvent the wheel:

  • Omni-Channel Contact Centre Applications and Solutions, across voice, email, social media, webchat, SMS and fax
  • Live Dashboards and Reporting
  • Workforce Management
  • Interactive Voice Response (IVR)
  • Call Recording
  • Customer Satisfaction Surveys
  • Integration with Back office systems and applications

With user-friendly interfaces, real time reporting and analytics tools to provide insight into customer information, businesses have everything they need to equip their people to become more agile in customer responsiveness.

 Providing fully integrated unified communications and enabling collaboration across a multitude of possible channels with complete mobility, agents are no longer simply contact centre representatives, but rather customer experience custodians with the ability to work and assist customers from anywhere, at any time.

Let’s talk Contact Centre solutions that work

Call Recording

EOH Network Solutions provides tailored solutions for call recording, call management and cost control. Whether the objective is maintaining high service standards through performance audits, cutting costs or having the final say in telephonic disputes, we have a solution to fit every requirement.

Leave us a message to discuss our Call Recording solutions

Client Satisfaction Surveys

Measuring contact centre performance is only possible by measuring client satisfaction. Our Survey Module enables businesses to get instant feedback with the ability to proactively forward customer input to a system supervisor, flagging problems immediately.

  • Take callers through personalised series of questions with the ability to leave a message at the end of the survey
  • Answers are collated and the results presented as an input score, of which the is supervisor notified when an exception occurs

This gives businesses insight into customer pain points and improves contact centre responsiveness and accountability.

We can help boost your customer service ratings. Contact us to discuss Customer Satisfaction Surveys

 Need to enable secure on-the-move productivity for the organisation? We’ve got just the solution.